Hinomi Singapore Showroom

Got a chair at the IT Fair. Daniel was very patient and explained all the features of the chair to me, demonstrating all the various adjustments I could make to be more comfortable. Just a bit of a headache trying to secure the best online deals using their discount code.

Excellent Comfort and Stellar Support — Hinomi X1 Review (6+ Months of Daily Use) I’ve been using the Hinomi X1 computer chair daily for over six months now — easily clocking more than 10 hours a day — and it has truly lived up to expectations. The build quality is impressive; even with such heavy use, the chair has held up exceptionally well with no signs of wear or loss of comfort. The adjustability and ergonomic design have made long hours of work much more bearable, and I’ve experienced noticeably less back strain since switching to this chair. The materials still feel premium, and the mesh remains supportive and breathable even after extensive use. I’d also like to commend Hinomi’s customer support. A few months into use, a minor issue cropped up — a slight squeak from the backrest mechanism when moving from a fully reclined position. I contacted the support team, and they responded promptly. Special thanks to Richard, the technician assigned to my case, who came down within two weeks to replace the affected part. The process was smooth, professional, and hassle-free. Overall, the Hinomi X1 is an excellent investment for anyone looking for a reliable, comfortable, and well-supported ergonomic chair. Highly recommended!

Ergonomic Chair: Hinomi Purchased the Hinomi X1 Ergonomic Office Chair (SGD $640 including delivery and setup), and it's the most frequently used piece of furniture in my new home. Designed and engineered to be comfortable even when seated for long hours, the Hinomi X1 Ergonomic Office Chair offers excellent support for your back and arms. The revolutionary 4-panel backrest cradles your entire back, promoting a more upright posture while reducing strain and optimizing comfort, providing good support for both upper and lower back. It also offers good support for your arms with its unique 6-dimensional armrests. Besides the standard motions of forward-backward (depth adjustment), left-right (width adjustment), and up-down (height adjustment), the armrests also have a pivot adjustment, a front-end tilt, and a back-end tilt. Built around a sturdy aluminium alloy frame and base, the Hinomi X1 Ergonomic Office Chair ensures motion stability while exuding a sleek, premium feel. Delivery took about 2 weeks, and I opted to have staff assist with the setup, which was very quick (about 15 minutes). With up to a 12-year warranty, the Hinomi X1 Ergonomic Office Chair comes highly recommended.

Hinomi customer service is excellent!! Thank you for going the extra mile!! Bought a Hinomi Q1 chair as a birthday gift for my dad. Delivery and installation were well coordinated. My dad is extremely pleased with the new chair. Double thumbs up! 👍🏻👍🏻

Jolene was very helpful in finding the right Hinomi chair for me. She was patient and taught me the functions of the chair. Thank you, Jolene! Leon was very timely and prompt in providing the aftermarket support. Thank you so much, Leon!

We had a great experience today at the Hinomi showroom, special thanks to Salesman Sim. He was incredibly patient, informative, and never once made us feel rushed or pressured. No hard-selling at all — just genuine help and clear explanations, even with all our endless questions! We’re happy to share that we’ve made our very first purchase with Hinomi, and it definitely won’t be the last. Cheers to more to come! Thank you, Sim! 👏🏼😊

Visiting the showroom was initially a breath of fresh air. Every detail of the chair’s functionality was clearly and thoroughly explained, giving me confidence to proceed with the purchase. Based on this, I placed an order and was assured that the item was in stock and delivery would be made by 6 PM on July 8. However, a few days later, I received an email stating the item was out of stock and I would need to wait an additional two weeks. After further inquiry, I was told this was a mistake and that stock was indeed available. Despite this clarification, the delivery was not made as promised. I attempted to contact the service team repeatedly via WhatsApp from 8:45 AM on the delivery day, but only received a response at 5:28 PM, too late for any meaningful action. I had kept myself available the entire day for the delivery, which was a reasonable expectation based on the 10 AM – 6 PM delivery window. This was meant to be a gift for my wife, and the delays were disappointing. That said, I want to acknowledge that the Hinomi team has since actively followed up via email to make things right. Their service recovery efforts have been sincere and proactive, which I greatly appreciate. While the initial experience with the delivery process was a let-down, it’s clear that the team took the feedback seriously and made a real effort to improve the situation. I still believe the product is good, and I hope the improvements in communication and coordination will reflect better on future customer experiences.

We recently purchased Hinomi chairs for our office, and we couldn't be more pleased with the experience. The chairs are incredibly comfortable and well-designed — a noticeable upgrade that has been very well received by our colleagues. Special thanks to Tina, who provided outstanding service throughout the process. She was responsive, helpful, and made the entire experience seamless from start to finish. Highly recommend Hinomi for both product quality and customer service!

I visited the Hinomi showroom today to try out the chair firsthand and was warmly greeted by Chin. She was proactive, helpful, and very patient throughout my visit. Chin took the time to explain and demonstrate the different articulation points of the chair, making sure I understood how to adjust it for optimal comfort. It was a very pleasant experience overall, and her excellent customer service truly stood out. I highly recommend checking out the showroom and speaking to Chin if you're considering a Hinomi chair!

Update on my Initial Review: Hinomi sent a technician within a week of my review to rectify the issue. Although the issue was not rectified by the first visit, Hinomi followed up on their commitment to resolve the issues, and all issues were finally rectified. I must give credit where it's due: Hinomi's service recovery is definitely good, and I must commend their technician Richard for his patience and expertise in resolving the issues. --------------------------------------------------------------------------------- Bought a H2 Pro from Shoppee. Initially, there was a picture advertising free installation. When the delivery driver came, I was informed that there was no free installation. After checking with Hinomi, they claimed that the promotion was not available when I bought the chair. Nevertheless, Hinomi offered a partial refund of the S$20 I had to pay the delivery driver for installation. The real issue is that after the chair was delivered, it was faulty. The right armrest is not level with the left armrest even though both were adjusted to the same height. Upon contacting Hinomi, they said they would get back to me after checking with their technical team. It has been 2 days, and I have been completely ignored by Hinomi via WhatsApp, their online contact form, email, and Shoppee. Extremely unreliable and dishonest seller. Bought a faulty chair, and their best response is no response.

I’m very disappointed with the quality of the new H2 Pro chair I purchased just two months ago. Within this short period, I’ve already encountered issues. Additionally, the support experience has been underwhelming. Responses are delayed, often citing a high volume of queries on their WA support channel. These were the issues I encountered with the H2 Pro chair in just under two months: 1) The branding on the backplate began peeling off on the day of delivery. Hinomi addressed the issue by sending a replacement backplate with the branding intact, although it did have some scratches. That said, I was okay with it since the main issue was resolved. 2) A week later, the left rear button cover for the backrest came off on its own. When I contacted Hinomi, they explained that it was designed that way for easier access and advised me to gently push it back into place. However, despite multiple attempts, the cover doesn’t stay in and keeps falling off. That said, it doesn’t impact the chair’s usability, so I’ve decided to leave it off for now. 3) Just over a month later (yesterday), the right rear button cover for the backrest came off as well. I heard something drop while using the chair, and upon checking, I realized it was the button cover on the other side (rear right) that had fallen off this time. 4) On the same day the right rear button cover fell off, I noticed a protruding metal rod, which I believe is part of the mechanism that secures the backrest to the chair's frame. I tried to push it back into place manually, but it wouldn’t budge. With all these issues arising within just two months, I felt I had no choice but to reach out again, beginning to suspect that I may have received a defective or older unit. Despite reaching out via email and following up through their website, I only received a response from WA support a day later, after I nudged them. They informed me that the replacement button covers had been ordered and would be sent to me. At the same time, they suggested using a rubber mallet to knock the protruding metal rod back into place. Honestly, that response felt inadequate. It's clear the problem goes beyond just the button cover and knocking the metal rod back in. Do I really need to do this from time to time, knocking that metal rod back into place for a premium chair? My main concern now is that the chair was marketed as a 'premium' product built to last for years, even offering over 10 years of warranty on parts. Yet within just two months of relatively light use, components have already started to come loose or fall off. Given that these are not wear-and-tear issues but rather signs of possible manufacturing defects, I’m left uncertain about how reliably the advertised warranty will actually be honored. I'm disappointed with the quality of the H2 Pro chair I purchased. The support responses have mostly been along the lines of 'just put it back,' 'place it back,' or 'knock it back into place'—which isn’t what I’d expect from a product marketed as premium. Unless my unit is indeed defective or an older batch, as I’ve come to suspect, the overall experience so far certainly doesn't reflect the quality the brand claims to offer. At this point, I’m not sure what more Hinomi can do, but based on my experience so far, I believe there are other chairs on the market with better build quality than the H2 Pro. _______________________________________________________________ This is a follow-up review regarding the initial issues. I reached out to customer support to escalate the matter. In response, a technical team was scheduled to assess the problem onsite. Upon inspection, the technician identified the issue as being related to the backrest mechanism and proceeded to replace the entire backrest component. The replacement process took approximately 10 minutes, during which the technician also provided a clear explanation of the underlying issue. I have updated my rating for now and will continue to monitor the situation to determine whether the replaced backrest resolves the issues.

I bought the H2 Pro and have never regretted it. It's super comfy for my petite and heavyweight body type. I bought it in black. At first, there was no stock, but because I liked this chair so much when I went to their showroom and tried it, I was willing to wait. It was only a few days late, and I received the chair less than two weeks after purchasing it. I previously had a Secretlab chair, but it was super stiff, and I got back pain from it. This chair was worth the wait! Thank you so much, Hinomi.

Bought from their Aperia Mall showroom and was impressed by the build quality of the standing table (quietness, speed, metallic button interface, height) and their value. I changed the tabletop from a third-party provider and realized an extension cable for the table motors was missing when I extended the table. They sent me one very quickly after. I also really like their monitor arm and footrest. The process for both the H2 Pro and my table—from buying to arranging delivery and installation, and post-sales—has been one of the best among my other orders, which either missed delivery dates or had bad post-sales service. Highly recommend!