Got a chair at the IT Fair.
Daniel was very patient and explained all the features of the chair to me, demonstrating all the various adjustments I could make to be more comfortable.
Just a bit of a headache trying to secure the best online deals using their discount code.
Keith Hui
5
Excellent Comfort and Stellar Support — Hinomi X1 Review (6+ Months of Daily Use)
I’ve been using the Hinomi X1 computer chair daily for over six months now — easily clocking more than 10 hours a day — and it has truly lived up to expectations. The build quality is impressive; even with such heavy use, the chair has held up exceptionally well with no signs of wear or loss of comfort.
The adjustability and ergonomic design have made long hours of work much more bearable, and I’ve experienced noticeably less back strain since switching to this chair. The materials still feel premium, and the mesh remains supportive and breathable even after extensive use.
I’d also like to commend Hinomi’s customer support. A few months into use, a minor issue cropped up — a slight squeak from the backrest mechanism when moving from a fully reclined position. I contacted the support team, and they responded promptly. Special thanks to Richard, the technician assigned to my case, who came down within two weeks to replace the affected part. The process was smooth, professional, and hassle-free.
Overall, the Hinomi X1 is an excellent investment for anyone looking for a reliable, comfortable, and well-supported ergonomic chair. Highly recommended!
William Tan
1
I am writing this review about my recent purchase of a Hinomi X1 chair. I have been researching ergonomic chairs to buy to help me during my hip replacement rehab. I went to the showroom on Good Friday to look at the chairs. The salesperson was the only one dealing with 3 different clients but still did a good job. I asked about the chair's availability, as this was my critical requirement, and she told me the X1 had full stock for medium size and all colours. I asked about delivery dates and was told 3 to 5 working days. I immediately paid for a grey, medium X1 chair.
Now the kicker. Firstly, I could not get an ETA on delivery; there was no answer to my WhatsApp messages. Only when I asked my friend to go to the showroom did they tell me there was no grey colour available. I asked if black in medium was available, so I said, 'Yes, please send this to me ASAP.' I have received a text telling me the chair will be delivered on Thursday, one week after I bought it, but also that there is NO FOOTREST. It will be delivered in mid-May by courier. I was not told about any of this, and I bought the chair because of my hip surgery. This is so disappointing to have bad news after bad news. And I will give you another update when I actually receive my chair.
Evan Teh
5
Ergonomic Chair: Hinomi
Purchased the Hinomi X1 Ergonomic Office Chair (SGD $640 including delivery and setup), and it's the most frequently used piece of furniture in my new home.
Designed and engineered to be comfortable even when seated for long hours, the Hinomi X1 Ergonomic Office Chair offers excellent support for your back and arms.
The revolutionary 4-panel backrest cradles your entire back, promoting a more upright posture while reducing strain and optimizing comfort, providing good support for both upper and lower back.
It also offers good support for your arms with its unique 6-dimensional armrests. Besides the standard motions of forward-backward (depth adjustment), left-right (width adjustment), and up-down (height adjustment), the armrests also have a pivot adjustment, a front-end tilt, and a back-end tilt.
Built around a sturdy aluminium alloy frame and base, the Hinomi X1 Ergonomic Office Chair ensures motion stability while exuding a sleek, premium feel.
Delivery took about 2 weeks, and I opted to have staff assist with the setup, which was very quick (about 15 minutes). With up to a 12-year warranty, the Hinomi X1 Ergonomic Office Chair comes highly recommended.
Joseph Lai
5
Hinomi customer service is excellent!! Thank you for going the extra mile!!
Bought a Hinomi Q1 chair as a birthday gift for my dad. Delivery and installation were well coordinated. My dad is extremely pleased with the new chair.
Double thumbs up! 👍🏻👍🏻
Sathiaraj Krishnan
5
Jolene was very helpful in finding the right Hinomi chair for me. She was patient and taught me the functions of the chair. Thank you, Jolene! Leon was very timely and prompt in providing the aftermarket support. Thank you so much, Leon!
Ranjit Krishnan
5
We had a great experience today at the Hinomi showroom, special thanks to Salesman Sim. He was incredibly patient, informative, and never once made us feel rushed or pressured. No hard-selling at all — just genuine help and clear explanations, even with all our endless questions!
We’re happy to share that we’ve made our very first purchase with Hinomi, and it definitely won’t be the last.
Cheers to more to come!
Thank you, Sim! 👏🏼😊
Derek Lim
3
Visiting the showroom was initially a breath of fresh air. Every detail of the chair’s functionality was clearly and thoroughly explained, giving me confidence to proceed with the purchase. Based on this, I placed an order and was assured that the item was in stock and delivery would be made by 6 PM on July 8.
However, a few days later, I received an email stating the item was out of stock and I would need to wait an additional two weeks. After further inquiry, I was told this was a mistake and that stock was indeed available. Despite this clarification, the delivery was not made as promised.
I attempted to contact the service team repeatedly via WhatsApp from 8:45 AM on the delivery day, but only received a response at 5:28 PM, too late for any meaningful action. I had kept myself available the entire day for the delivery, which was a reasonable expectation based on the 10 AM – 6 PM delivery window. This was meant to be a gift for my wife, and the delays were disappointing.
That said, I want to acknowledge that the Hinomi team has since actively followed up via email to make things right. Their service recovery efforts have been sincere and proactive, which I greatly appreciate.
While the initial experience with the delivery process was a let-down, it’s clear that the team took the feedback seriously and made a real effort to improve the situation. I still believe the product is good, and I hope the improvements in communication and coordination will reflect better on future customer experiences.
Selasi Singapore
5
We recently purchased Hinomi chairs for our office, and we couldn't be more pleased with the experience. The chairs are incredibly comfortable and well-designed — a noticeable upgrade that has been very well received by our colleagues.
Special thanks to Tina, who provided outstanding service throughout the process. She was responsive, helpful, and made the entire experience seamless from start to finish.
Highly recommend Hinomi for both product quality and customer service!
Darren Woo
5
I visited the Hinomi showroom today to try out the chair firsthand and was warmly greeted by Chin. She was proactive, helpful, and very patient throughout my visit. Chin took the time to explain and demonstrate the different articulation points of the chair, making sure I understood how to adjust it for optimal comfort. It was a very pleasant experience overall, and her excellent customer service truly stood out. I highly recommend checking out the showroom and speaking to Chin if you're considering a Hinomi chair!