Saizeriya - Aperia Mall

The food quality here is slightly below average compared to other outlets. The bacon and mushroom risotto is quite dry, and the rice is undercooked. Personally, what I like about this dish is when it's soaked with a decent amount of cream/gravy; however, this outlet's version was quite the opposite. The bolognese pasta 'gravy' was also rather watery. The waiter also seemed a bit 'blur' and slow. I had an error in my order, as one of my dishes had been double-ordered. However, after telling the waiter once I realized it, he took a good 10 seconds before reacting, slowly telling me he would check and cancel it, and then sloppily walked into the kitchen.

Customer service was really bad. When food was being delivered, the staff didn't even tell us what the order was, and it ended up being a dish we hadn't ordered. So we checked with a Filipino lady (I assume), and her reply and body language were really bad. She doesn't seem to care about her job or customers. I think what she said was that it was our order according to the order list. But we tried to show her the food we ordered from our phone, but she didn't seem to be interested or care. She didn't even look or give further details and just placed the wrong food on our table. Her attitude really pissed us off. The other Chinese lady (the older one) had the same type of attitude, which resulted in a really very bad eating experience. She even mentioned that it could be our fault that we ordered the wrong food without checking. But the list on our phone was all correct, so we didn't know what actually happened that they received more orders than what we had actually ordered. Only the younger Chinese lady was more helpful and had a good attitude. Therefore, we really appreciated the good attitude of the younger lady. We enjoyed the food, but the attitudes made us not want to go back to the same store again. Please look into this matter seriously, as I hope that such things will not happen to future customers.

Looks like I'm the second victim of hair in the food. Also, the place still smells strongly of formaldehyde. Maybe that's why the staff members are wearing masks. Blanked the timestamp on the receipt to avoid any contact.

Food was delicious, though it could be less salty. The drink was a bit too sweet. They could offer less sweet options. The order took a while, estimated at 20 minutes. The atmosphere was average. Overall 6/10

Food quality is not good. Although the price is not very expensive, it does not taste or look like Italian quality at all. Service is great though, with very attentive and friendly staff. This is based on my experience with the foods we ordered.

Food was pretty average; however, the portion of the potato wedges was shocking. I thought it was half-eaten before being served to us. They could have done better on the portion. For the pasta, the portion was alright and pretty filling.

When it first opened 6 months ago, I was raving about it as the best outlet. We've come here 4 times since. However, today's visit was disappointing. The two new food selections were sugary sweet (spicy cream pasta, sweet?). And the usual order of scallop cream spaghetti was as bland as it could get. The staff attempted to tell us it was cooked to standard procedure. This makes me wonder what we've been eating for over a year. The chef came up and took my comment on the new dish. He wasn't happy, of course. But he made sure I knew it, because he asked me, "What else didn't you like?" When I told him the dishes were horrible, I added that he could charge me if he wanted, but to please take them away. No prizes for guessing if we'll be coming back here again. *Note to Google: Please allow 0 stars for reviews. Apparently, I've found one place I could use it.

My first time dining in at this outlet since they shifted down one level. We ordered the usual fixed dishes. I was quite disappointed that their burrata had shrunk in size. And the buttered corn was tough and uncooked. Only the chicken wings were acceptable.