Jon Leong
I checked into your hotel on May 29th. The next day, upon checking out, I left behind a pair of sandals. I called your hotel an hour later, but your staff claimed that housekeeping had not seen any sandals. I again checked into your premises on May 30th. Upon asking your front desk about my sandals, I was told that a housekeeper claimed I had thrown the sandals into the bin, and therefore she threw them away. I am very certain I would not throw my pair of branded sandals in the bin. I am totally disappointed that I am being accused of things I have not done. Furthermore, your housekeeper is trying to push the blame. Another issue occurred on June 4th. Your front desk personnel asked me whether I needed my room made up, since there would not be any housekeeper after 3 PM. I obliged, and after the room was made up, I realized your so-called 'make-up room' service only involved replenishing mineral water and bath towels. The bed was untouched. I am totally devastated by my experience during my stay at your hotel. I chose this place because it was highly recommended, but I guess it should be reviewed again.