CTDI Singapore at Aperia Mall operates as an authorized device service and repair center, located at #03-03, 12 Kallang Avenue, specializing in mobile device warranty services and technical support for major technology brands. As Communications Test Design Singapore Pte Ltd (Registration No. 200106285E), the company provides essential device repair services including authorized Google Pixel service support, StarHub warranty services, and comprehensive mobile device maintenance solutions. Operating Monday-Friday 11:00am-8:00pm and Saturday 10:00am-2:00pm (closed Sunday/public holidays), CTDI serves both individual consumers and corporate clients requiring professional device repair and warranty claim processing within Singapore's integrated business park environment.
The facility specializes in authorized repair services for major mobile device brands, with particular expertise as an official Google Pixel Service Center offering comprehensive diagnostic, repair, and replacement services for the complete Pixel product line. CTDI's technical capabilities extend to StarHub device warranty processing, ensuring customers receive professional support for their telecommunications equipment and mobile devices. The center's 3.9-star average rating across 95 reviews reflects consistent service quality and technical expertise, while their strategic location within Aperia Mall provides convenient access for business park tenants and nearby residents requiring professional device repair services.
Contact information includes phone (+65) 6230 7928 and email [email protected] for service inquiries and appointment scheduling, ensuring customers can easily coordinate repair services and warranty claims. The center's position within Aperia Mall's comprehensive business ecosystem allows customers to combine device repair visits with professional meetings, shopping, and dining activities, maximizing convenience and productivity. The combination of authorized repair capabilities, professional technical expertise, convenient location, and integration with Singapore's growing technology infrastructure makes CTDI Singapore an essential service provider for mobile device users throughout the Kallang-Lavender business corridor and surrounding residential communities.
Very poor service. My Pixel Pro Fold died suddenly, and I quickly went to the service center for repair. I was told that I needed to pay $700+ upfront because there was a slight dent on the hinge, and this amount was for the hinge plus internal screen, which would not be covered by warranty. This was the most ridiculous thing I had ever heard!
First, the dent was very minor and had happened quite some time ago. I even showed them that the inside screen was working and it could get to the boot screen and Google logo screen. I told them that, sure, some things are not covered by warranty if it's due to negligence, etc., but they should just take the phone in first. If it was proven to be caused by my fault, then I could pay or decide not to proceed with the repair, as this was the norm. But they insisted that if I didn't pay this, they couldn't take in the phone.
I wasn't sure if this was a scam or just a very terrible policy. If your phone has died and has some dents, don't bother going to this place. I contacted Google directly, got to send my phone by mail, and received a replacement in 2 days.
Jun Hao Tan
Worst repair experience I ever had. Akin to daylight robbery, though not quite, as they are protected by their T&Cs.
By the way, I'm not posting because I want my $26 back. It's on me to ensure I know what I'm signing.
But the staff's lack of explanations just goes to show the quality of this shop.
1. Walk-in replacement only means you practically have to burn your day there if you choose to drop off your phone and collect it on the same day. I first visited the shop on Jan 8 to replace my Pixel 4a battery and was told that they could not replace it on the spot.
2. I returned today, Jan 17. I was told they were able to repair it, and I signed the T&Cs without being advised by the staff. I know it's on me to check, but I'm calling out their unprofessional ethics.
3. They told me that I could not get my replacement battery because I had replaced my battery with an external party 2 years back. I argued that I got my phone in 2021, and my warranty was way over by 2023. Yet, they were still harping on why I didn't go to them to replace the Google battery in 2025. Way to do business, guys.
a) They said they tried to contact me via email and call. My emails were coming in the entire day, and I didn't see theirs.
b) A Google battery costs $143, as opposed to a third-party replacement which costs $50. Who in their right mind would travel to town just to pay thrice the price after the warranty ended? I live in one far end of SG.
4. They made me pay $26 if I chose not to proceed with the repair. I paid.
5. They still had the cheek to text me that my phone was fixed and ready for collection.
6. Folks, read their T&Cs; don't end up like me. It was totally worth the $26 for this lesson learned. It has been three years since I bought a new phone, and I guess my next one won't be a Google phone anymore.
Don't complain why locals aren't supporting authorized shops, because you can spend thrice the amount and still get one-third of the satisfaction and service quality.
Yikes.
Aneesh Mohan
The service is quick. However, I left the store wondering whether I was cheated because I was charged $85 for a battery replacement, which I was told to pay for in cash with no invoice, as apparently the invoicing system was closed for the day (visited on a Saturday). On top of that, now, within a few weeks, the replaced battery seems to run out of juice by midday without much phone usage.
Positive Reviews
Joshua Koh
Thank you Ilyana and Nabil for your time and help! What excellent customer service. We appreciate you making our Pixel repair such a smooth and pleasant experience. You both have made us even more inclined to stay with #TeamPixel. 🛠️📱👍 …
Toh Fook
I came in for an RMA regarding my Pixel 8's display with purple streaks. Repair took 1 hour. No fuss. No drama. I just handed in my phone, signed some paperwork, ate for an hour, came back and collected it.
Lucy Moinziri
Great service! Everyone was so nice and helpful to help me change my battery after the recent Google disaster. I will come back to this shop if I need anything in the future!
Si Min Ng
Visited for a Google phone battery replacement. Great customer service and very efficient operations. Shout out to Eka, who was extremely genuine and patient. Thank you so much for your help with my case.
Sim
Fast and efficient. In an hour or two, they changed out my Pixel 9 Pro XL case as well as the battery due to the camera bar popping out.
P.S.: I did a quick check, and it seems like this is a pretty common issue with the Pixel 9 Pro, and mine is still under warranty ✌️
J.C. Johan
Had to visit CTDI for an issue with my Pixel phone. Finding this service centre was a challenge. There were no directions whatsoever on the Google service website. I was completely exhausted getting there. After a long walk from Bendemeer MRT, I finally managed to get to the service centre. Do note that if you are taking public transport, it's better to take the bus.
I was annoyed with the long walk, but I do need to appreciate the service. The staff was very friendly and helpful. I got back my phone with a replaced screen in just under 2 hours. I was happy that they could get my phone repaired with no data loss.
Noel Lim
I'm one of the people affected by the battery replacement program. I feel the same as the poster before me. However, I feel that this isn't CDTI's fault, but rather the way that Google has rolled out the update and implemented the battery replacement. People are rushing to replace their batteries because what was a phone that could last a full day (at least for me) now barely lasts a day. Google should have had the battery replacement earlier before the update rollout so people wouldn't have to rush to replace their batteries as soon as the program started on July 23. I had the battery for my 4a replaced 3 years ago, and I got it back the same day. Excellent service. So, I don't think it's CDTI's fault, but rather the sheer volume of phones that need to have their batteries replaced. A staggered rollout would have helped this. Google needs to realize that not everyone has a spare phone. Pixel phones aren't cheap.
Han Sing Goh
Had my Pixel 6a repaired here on 2 occasions. The first time was for a button, and the second for the battery and screen. Service is excellent! Always go to an authorised service centre!
Dee Seng
The service centre alone is reason to buy a Google Pixel. I've never experienced such good service.
Prices for common repairs are reasonable, transparent, and listed on their website; service is extremely quick (often just a couple hours or next day if they have parts), and the service is immaculate.
Colin Oh
Easy to locate in the retail area of Aperia mall. A 10-minute walk from Lavender MRT station. Service was prompt and helpful. Nice service center for Pixel fans.
Angela Lam
Unbelievably amazing customer service! Staff Astrid and Eka are extremely friendly and polite. The screen on my Pixel had been shattered for many months. Most heartland shops quoted me up to $220, and they all needed a couple of days to order spare parts and fix it. A friend told me about this Google Pixel Authorized Service Centre which opens until 8pm. They only charge $133 net (with 1 month warranty) - and it was ready within 1 hour before I could even finish roaming the Aperia mall. Thumbs up to the super fast technician Amin and gorgeous Astrid :)
DHIRAJ BOSE
Fast and efficient service—much quicker than Apple or Samsung centers in my experience. Definitely recommend visiting here for any Google product issues instead of trying your luck in the local market.
What impressed me most: Even though my phone was 2 years old with a swollen battery, they replaced it for free after checking the use case. Super helpful and customer-friendly!
