We did the Komodo 3D2N Boat Tour on the Carnaby. One of the best things we have ever done. The boat was great, the crew were excellent, and the food was amazing.
The number of stops/activities included in 3D2N was incredible. And the snorkelling/reef was probably the best we have seen (visibility was unreal for most of the stops).
Roberto (Guide) and Abi (photographer/spotter) were lovely. A particularly pleasing aspect was that we seemed to get to the stops either before most people, or with hardly anyone else there (I think we were the only boat at our Pink Beach stop, for example).
We had the Master Cabin, which I would say is well worth it (if available). Tremendous value for money wherever you sleep, I would think.
Communication through Seek Sophie was also great (Rina was really helpful and told us we would get pickup info, etc., the day before, and everything ran like clockwork, including transfers).
A very strong recommendation (and a must-do if you like snorkelling).
Tim Koh
5
Booking through their site and communicating via Whatsapp is very convenient and fast. Special mention to Kai En, who is very accommodating with my booking. Excellent service!
Edward L Albin Torres
1
Avoid Using Seek Sophie
We strongly advise against booking with Seek Sophie, based on our deeply disappointing and frustrating experience with this company in Southeast Asia.
Our trip was poorly coordinated by three different individuals, leading to confusion and miscommunication. Key parts of our itinerary were never arranged, wasting both our time and money. We traveled specifically for this experience, and it unfortunately left us with a negative impression of the entire destination. Traveling all the way to Ende is not a small trip, and we expected more.
Prior to full payment, Seek Sophie was highly responsive and attentive. However, once the payment was made, communication completely broke down until just a day before our scheduled pickup. When we finally arrived, we were confronted by a local host who demanded cash payment on the spot and refused to leave our accommodation until it was paid, despite having already paid the company in full.
Attempts to reach the company during and after the trip were ignored. All WhatsApp messages were left on 'Read'.
This experience felt like a deliberate scam. We urge other travelers to avoid Seek Sophie at all costs to protect your time, money, and peace of mind. Our hard-earned money was wasted by this company.
Kayleen Goh
1
My husband and I are back on the road again, and yesterday we found ourselves reminiscing about our last big adventure. As we talked, one particular stop came up — Kelimutu Indonesia with Seek Sophie — and it hit us that we never actually got around to reviewing it.
Nearly 1.5 years have passed, and honestly, at the time we were so drained and disheartened by the experience that we just wanted to move on, especially since we’d had no response from them. I always knew the post needed time and space to be written properly, but life took over and it kept getting pushed aside. Now, with fresh perspective (and a bit of distance), it’s time — because if our experience can help someone else avoid going through the same thing, then it’s worth sharing. So here it is.
We booked our Kelimutu trip through Seek Sophie, hoping for a smooth, thoughtfully organized experience. What we got instead was one of the most frustrating and disappointing tours we’ve ever taken. My other half is still traumatized and considers it one of the worst 24 hours of travelling in a long time.
To start with the good: Kelimutu itself is absolutely worth visiting.
But everything else — from the booking process to the actual tour — was a mess.
Seek Sophie was super responsive and communicative until we paid. After that, radio silence. Even when things started going wrong and we reached out, our messages were ignored. It honestly felt like we were ghosted — they archived the chat and left everything unread. There was no support or accountability when we needed it most.
We were sold a private tour of Ende and Kelimutu, with a clear itinerary and the understanding that everything was taken care of. What actually happened was Seek Sophie clearly subcontracted to a local operator, who then passed us off to someone who had no clue what had been arranged.
When he picked us up, he literally asked, “Where are you going?” and then flat-out refused to go to the stops listed in the itinerary. Instead, he took us to two completely shut down villages that were striking against the government — places we never asked to go and had no context for.
Things only got worse from there.
* At check-in, the host tried to charge us again, claiming we hadn’t paid. We had to dig up confirmation emails and make a call to prove it was pre-paid. Extremely awkward.
* There was no running water in the morning, so no shower.
* No WiFi, no phone signal, and a blackout meant we had to get ready in total darkness.
* We had to wake up the host ourselves to get to the volcano, and he was grumpy and annoyed we’d done so.
* He slept in the car while we hiked Kelimutu (which, in a way, we appreciated as it gave us the freedom to do as we wanted).
* Also, we had to set off in the dark with no torches or anything — which made for a comical situation, but it was also unacceptable that this wasn't mentioned in the booking. We could have easily prepared ourselves otherwise.
We were completely dependent on this guy for the duration of the tour, which made the whole situation feel even worse — we were stuck, with no real way to leave or switch plans.
The only positive moment came when we got back: he made a nice breakfast with fresh fruit and coffee. But by then, the damage was done.
We paid a lot for this tour, assuming it was a necessary and well-organized way to visit Kelimutu. In hindsight, we feel totally ripped off and taken advantage of. We would have had a better experience renting a motorbike and doing it ourselves — the road is good, the hike is short, and it can easily be done in a day from a place that actually meets your needs.
This isn’t just about a bad guide — it’s about poor vetting, no follow-up, and a total lack of accountability from Seek Sophie. We expected better.
I realise we’re late doing this, but I just felt it was necessary for others to avoid a similar situation.
02JUN I’ll be reaching out to Seek Sophie with my booking confirmation (which I’ve just managed to dig up!) following their response here.
Eric Naidu
5
Excellent service, excellent staff!
We needed to make a booking the day before for Tanjung Puting Park, and Kai En was incredibly helpful and nice to us, making all his efforts to help us!
We appreciate it!
Thank you very much!
Gabby Geddes
5
My friend and I went on two trips with Seek Sophie and had an absolutely amazing time! We experienced the most scenic views in Bali on the Mt. Batur caldera hike, being the only ones on that mountaintop. We also went on a unique Munduk trek through the jungle and got to swim in beautiful waterfalls. The best part was we were always assisted by the nicest guides who were in constant contact with us. If you’re thinking about booking a high-quality and fun travel experience, definitely book with Seek Sophie :)
Vinson Owen
4
I booked a day hike up Mount Fansipan in Vietnam, online with Seek Sophie. The tour options, process, and payment were smooth and simple. Follow-up communication by Michelle was effective, and everything worked out well for an enjoyable hike up the highest peak in the region. Special appreciation to our local guide for walking with us in the pouring rain, but it was fun! Only 4 stars because the lunch stop facility was filthy — I know it's not directly part of this company, but perhaps they could influence improvements.
Fadz
5
Rina is a superstar! I had to move my tour due to work commitments, and she put up with all 20 emails to help me find a suitable date and accommodation. She was quick to respond. Thank you again for helping me.
Kristin
5
I experienced great customer service from Rina, who attended to my email regarding my booking with a swift response and immediate action. I am impressed by the fast response time, and it has greatly enhanced my impression of Seek Sophie. Will definitely continue using this website for future activities and exciting experiences.
Alexandra Rodrigues
5
I had the best trip to Sumba thanks to Seek Sophie and my guide Dany. The website was super easy to book, and when I had a small booking issue, Rina was so quick to help, and I'm so grateful for her assistance! I booked two tours, one of which was on the East side of the island. My guide Dany was epic; he took me to all the top spots (almost everywhere we went, there were no other tourists), and he knows so much about Sumba and Indonesia. The East side did require a lot of driving, but it was perfect because I was taking notes, as I didn't want to miss anything he was teaching me. We were able to customize my trip to see everything special to me. I also hired him to take me from East Sumba to West. We stopped at some local spots, including a village. Sumba is such a special place, and I would have missed so much of its magic without this company and my guide!