Connecting with them through their WhatsApp customer service has been a truly hassle-free experience. I’d like to especially compliment their staff, Kai En, who was extremely helpful and patient in explaining all the details clearly. I really appreciated the extra mile taken to check in and see if I needed any further assistance.
With such excellent service, I’ll definitely engage them again for future activities!
Josh Du Bek
5
An outstanding experience, from the moment we were greeted to the moment we departed the boat. It was truly a sensational experience. What truly made this trip was the crew.
To start with, we chose Seek Sophie because of the itinerary and size of the boat. Reviews played a HUGE part in our decision, and I am glad we did our homework. We were greeted by Roy, a true gentleman. His English was amazing; he was extremely attentive to all guests' needs and a pleasure to be around. Once aboard the boat, Roy gave all of us a safety briefing and then assigned rooms according to the booking.
The process was very simple and direct. After all that was done, we were off. The ship was clean, well-staffed, and easy to navigate; it almost felt as if there was one crewmember to every two guests. The ship's layout was very comfortable, with two suites in the rear and, I believe, the rest up front. The suites were spacious for the size of the boat, with a sliding door that separated the bathroom from the sleeping quarters. The dining area was in the middle of the ship, right next to the kitchen. The food was customized and prepared with heart and care. Meals were substantial, and snacks were provided in between. The bow of the ship was clean and well-appointed with chairs, couches, and pillow-like seating. The crew was always available for anything needed, and most of the time, they were ahead of our needs.
Roy and Rey (the onboard photographer) were fun to interact with. Humor and a focus on safety were noticeable, but by the end of day one, we all started to feel like family. The excursions were nothing short of amazing, as promised. Snorkeling in the clearest waters, we saw fish and wildlife rarely seen in or around the US. The island of Komodo was breathtaking, with dragons sunning themselves on the beach and cooling off in the shade of the trees. This is NOT a gimmick; this is the real thing. Walking among Komodo dragons is a feeling that has no words. By the end of our second day, we found a spot where mantas were feeding. We all hopped in the water and watched manta rays; it was just a surreal interaction with nature.
This tour was worth every cent invested. The care and dedication from the crew was comforting and impressive. We, as a boat, had the opportunity to pass other tour boats. Seeing these boats crammed with people and how tight their quarters were made me even more comfortable with our decision to go with Seek Sophie.
Things to be aware of:
* The internet situation is poor. It's not the ship's fault; the actual internet around these islands is poor. The ship offered Wi-Fi, but if your phone doesn't have a connection, neither will the boat's Wi-Fi.
* Bring sunscreen and sunglasses.
* Bring money. You will need to pay the fees in cash before you embark the boat for the Komodo Island entrance fee.
* Bring more than one pair of footwear. You will be on a crazy-amazing hike for a sunrise, and flip-flops won't cut it.
* And enough to tip the crew when you depart. THEY WILL DEFINITELY EARN EVERY DOLLAR!
Maya Han
5
Rina from Seek Sophie gets my highest recommendation. We’ve been looking for a 3D2N boat trip at Komodo for a long time and found Seek Sophie. As we haven’t been here before, we had a lot of questions regarding the trip, transport, and all the practical things. Rina was able to answer all our questions with great expertise and helped us through the booking.
Later, we wanted to upgrade our room. Rina was quick to get back with answers and got our room upgraded without any problems.
Now we look forward to going on an amazing trip with Seek Sophie.
Catherine Thum
1
Overcrowded places to see; lots of time lost due to lack of organization. Really bad communication with the agency: we received so many messages from different numbers, and most didn't tell the same thing, or worse, told conflicting information. The Komodo site to see the dragons was ugly and smelly thanks to the pond of urine and feces behind the toilets. We stayed there for half an hour waiting for people taking pictures of themselves with a dragon. Finally, don't pay for the boat with 10 places; they will move you to the one with 25 visitors without any refund.
Sally Kumar
4
“Seek Sophie” provided me with no communication when I had questions after booking with them. I reached out by phone number given on the reservation confirmation, their website, and email weeks before the trip. The only response I got was two days before the trip when a message finally came through their website, which was not helpful when I was trying to get the address of the port and make shuttle arrangements in advance.
I admired the company's ethics in advocating for environmental mindfulness when researching companies to book with. Being mindful of plastic bottles is “what the consumer is supporting.” Yes, yes, yes! However, the company they used for the excursion gave us plastic water bottles? What????
“Cozy Vietnam” was the company that hosted the two-day cruise, made all arrangements, communicated details, met us at the port, and hosted us throughout the journey. They were amazing. The boat was older and a bit slow on the water but had clean bedding and towels, incredible food, and great excursions and activities. Overall, the experience was well worth it.