The Cross Technology Technical Architect is a seasoned subject matter expert, responsible for specifying and designing solutions based on their technical expertise across one or more technology domains. This role takes responsibility for the successful overall technical design and build of the custom elements of the solution to meet a client’s business requirements.
Key Responsibilities:
- Solution Design: Collaborate with sales teams to understand client requirements and design comprehensive ServiceNow solutions that meet their business needs.
- Technical Expertise: Maintain an in-depth understanding of ServiceNow products, capabilities, and industry best practices
- Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
- Defines and manages scoping, requirements definition and prioritization activities for small scale changes and assists with more complex change initiatives.
- Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
- Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current infrastructure, architecture, system capabilities and business challenges.
- Ensure technical solutions accomplish the client’s objectives.
- Work with Solutions Architects (SAs) to produce a technical specification for the solution’s custom development and systems integration requirements.
- Develop the technical design document to match the solution design specifications.
- Lead the scope of work determination, product pricing and RFP/RFI responses and assist with the decision to pursue or abort a deal.
- Manages client proof of concept (POC) initiatives, which require appropriation of appropriate resources, and setup and delivery of the POC.
- Presentations and Demonstrations: Create and deliver compelling presentations and demonstrations of ServiceNow solutions to prospective clients
- Training and Mentoring: Provide training and mentoring to junior team members and sales staff on ServiceNow solutions and best practices
Knowledge and Attributes:
- Demonstrate seasoned product knowledge integrated with seasoned technology understanding
- Knowledge of ITIL processes and frameworks
- Knowledge with other ITSM tools and platforms
- Ability to develop and leverage their seasoned knowledge of reference architectures.
- Knowledge of ServiceNow licensing, pricing models, and solution packaging.
- Seasoned knowledge in core frameworks used.
- Seasoned knowledge of the problem domain that their systems are to provide solutions for
Academic Qualifications and Certifications:
- Bachelor's degree in information technology, computer science or information systems or a related field.
- Technical Skills: Proficiency in ServiceNow platform, including ITSM, ITOM, HRSD, and other ServiceNow modules. Strong knowledge of web technologies (HTML, CSS, JavaScript).
- ServiceNow certifications such as Certified System Administrator (CSA) or Certified
- Implementation Specialist (CIS) are highly desirable
Required Experience:
- Seasoned track record as a developer and architect of new systems/solutions.
- Experience with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud).
- Seasoned experienced designer and development know-how.
- Experience presenting technical solutions to non-technical audiences.
- Experience working in an agile development environment.
- Minimum of 5 years of experience in a presales, solutions architecture, or technical
- consulting role, with a focus on ServiceNow or similar platforms