System Engineer (Tech Support)

Duties and responsibilities

• Responsible for providing technical field support consisting of deployment, configuration, maintenance and optimization of enterprise solutions such as Virtualization, Storage, Networking & etc.

• Work closely with product vendors to address, track and ensure timely closure of system support tickets as well as providing 7x24 rotating basis maintenance support.

• Work in fast-paced environment with tight schedule with dynamic project teams which include scoping and creating technical documents such as project documents, Scope of Work (SOW), incident root cause analysis etc

• To stay abreast with new technologies and product updates by regularly participating in new product education and technology transfer training as well as seminars.

Requirement

• Candidate must possess at least relevant Diploma / ITE in Computer Science or Information Technology

• Proficiency in Windows OS, Basic Knowledge in Linux OS

• Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.

• Keen to learn, explore, disciplined and responsible. Able to think 'out-of-the-box' and have an aptitude for innovation and problem solving

• Good communication skills, positive attitude, team player, resourceful and resolve problems independently.