Employer: NTT DATA Singapore Pte. Ltd.
Work Location: Woodlands (Client Site – Leading Semiconductor Equipment Manufacturer)
Employment Type: 12 Months Agency Contract (Renewable)
About the Role
We are seeking a hands-on Site IT Support Engineer with experience in VIP/end-user support, SCCM management, and enterprise IT service delivery. You will provide deskside, meeting room, and infrastructure support to ensure smooth IT operations for a global semiconductor equipment manufacturer.
Key Responsibilities
- Provide VIP deskside support for senior executives, ensuring timely resolution of issues.
- Troubleshoot laptops, desktops, mobile devices, and peripherals (Windows & macOS).
- Perform device imaging, deployment, and lifecycle management.
- Support meeting room AV/VC equipment, Microsoft Teams Rooms, and conferencing systems.
- Manage printers and MFP devices, including UniFLOW troubleshooting.
- Handle user account management in Microsoft Entra ID (Azure AD) – password reset, MFA, group assignments.
- Administer SCCM for software deployment, patch management, and inventory tracking.
- Manage DHCP IP reservations, network connectivity issues, and basic LAN/Wi-Fi troubleshooting.
- Maintain IT asset records, documentation, and SOPs.
- Coordinate with regional/global IT teams for escalations and project rollouts.
- Adhere to IT security policies, ensuring compliance in all support activities.
- Manage customer expectations, including handling difficult or urgent situations professionally.
Requirements
- Diploma in Infocomm Technology, Computer Science, or related discipline.
- Minimum 2–4 years of IT support experience in an enterprise environment.
- Hands-on experience with SCCM, Microsoft 365, Windows 10/11, macOS, and printer management.
- Strong troubleshooting skills for hardware, software, and network issues.
- Familiarity with UniFLOW, BitLocker recovery, and device enrollment processes.
- Experience providing VIP or senior management IT support is preferred.
- Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
- Knowledge of ITIL processes, SLA management, and KPI tracking is an advantage.
Interested candidates are kindly requested to email their CV with their experience to:
📧 [email protected]
We look forward to your application!