Project Director

Key Responsibilities:

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead complex projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks complex projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilises industry best practices, techniques, and standards throughout entire project execution
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Provides leadership, guidance, and support to project managers and implementation teams. Fosters a collaborative work environment, empowers the team, and drives a culture of excellence and accountability.

Knowledge and Attributes:

• Significant communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Significant client implementation project / program management skills,
• Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytical skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Significant ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in the relevant field of study
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.

Required Experience:

• Significant professional experience in project management gained within a global IT services organization.
• Significant project management experience including high complexity, cross services / technology domain solutions.
• Significant experience using with project management software tools, methodologies, and best practices.
• Significant demonstrated experience managing the entire project lifecycle.
• Significant demonstrated experience coordinating operational tasks of a team.
• Significant demonstrated experience delivering client implementation projects.
• Significant experience delivering projects using an agile methodology.
• Significant experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Significant experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Significant people management / leadership experience gained within a global IT services organisation.