Network Operations Engineer / Infrastructure Support Engineer (Day 2 Role))

Key Responsibilities:

• Deliver Day 2 operational support and troubleshooting for enterprise network, server, storage, and virtualization environments.
• Manage Cisco routing and switching products.
• Support VMware virtualization technologies including vCenter Server and ESXi.
• Maintain server platforms such as Cisco UCS (B-series, E-series, C-series), Dell PowerEdge, and HP ProLiant.
• Oversee storage systems including NetApp AFF/FAS arrays.
• Support hyperconverged infrastructure solutions such as VMware VSAN, VxRail, Nutanix, and Cisco Hyperflex.
• Manage Microsoft Windows Server and Linux (RHEL/Ubuntu) operating systems.
• Handle backup and recovery platforms like NetBackup, Commvault, or Veeam.
• Perform system health checks, patching, upgrades, and routine maintenance.
• Collaborate with internal teams to ensure smooth and reliable IT service operations.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, or related field preferred.
• Relevant certifications such as CCNA/CCNP, VMware VCP, or NetApp certifications are advantageous.
• Hands-on experience with Cisco routing and switching (mandatory).
• Proven knowledge of data center infrastructure including Cisco UCS servers and fabric interconnects.
• Experience with VMware vCenter Server, ESXi, and hyperconverged infrastructure platforms.
• Familiarity with storage solutions such as NetApp AFF/FAS.
• Strong working knowledge of Microsoft Windows Server and Linux operating systems (RHEL/Ubuntu).
• Experience with enterprise backup software (NetBackup, Commvault, Veeam).
• Good troubleshooting and problem-solving skills.
• Ability to work independently and within a team.
• Willingness to work office hours with standby and overtime as required.