Junior IT Helpdesk / Service Desk Support

Junior IT Helpdesk / Service Desk Support

Employment Type:
12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)

Location:
Singapore

Work Location:
Alexandra Building, Singapore

About the Role

We are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is an excellent entry-level opportunity for fresh graduates or candidates with up to 1 year of IT support experience who are keen to build a career in IT Service Management.

Key Responsibilities

• Act as the first point of contact for IT-related issues via phone, email, or ticketing system
• Provide basic troubleshooting for desktops, laptops, printers, MS Office, and network connectivity issues
• Assist with password resets, account unlocks, and basic Active Directory tasks
• Support new hire onboarding (laptop setup, email configuration, application access)
• Log and track tickets in the ITSM tool (e.g., ServiceNow/Jira) and escalate to L2 when required
• Provide remote desktop support for users across different locations
• Maintain and update knowledge base articles for common issues
• Deliver high-quality customer service and ensure incidents are resolved within SLA

Requirements

• 6 months – 1 year of IT Helpdesk / Service Desk / Desktop Support experience (internship experience acceptable)
• Good knowledge of Windows 10/11, MS Office 365, Outlook
• Familiarity with Active Directory (user account management)
• Basic understanding of network troubleshooting (Wi-Fi, VPN login, printers)
• Good communication and customer service skills
• ITIL Foundation certification (preferred, not mandatory)
• Fresh graduates with IT-related diploma or equivalent are welcome to apply

Interested candidates are kindly requested to email their CV with their experience to:

📧 [email protected]

We look forward to your application!