IT Helpdesk Agent_Contract

NTT SINGAPORE PTE. LTD.

Contract D12 Balestier, Serangoon, Toa Payoh $3000 - $4500

Job Description

The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.
Bachelor’s degree in business, Computer Science, or related discipline required.
Candidates with 3-4 years of experience in working with IT Helpdesk roles.
Proficient with MS Office products, knows a bit about IT Services such as desktop,software and able to do Excel reporting.
Fluent in English and can manage calls easily.
Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
Above average and exceptional written and oral communication skills
Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
ITIL Foundation certification is preferred.

How to Apply

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