Full Stack Developer (Contact Center Solution)

Experienced Full Stack Developer with a strong background in designing, developing, and deploying scalable web applications. Specialized in integrating and customizing Amazon Connect or cloud contact center solutions. Proficient in both front-end and back-end development with a deep understanding of cloud infrastructure and serverless architectures.

Core Skills:

• Frontend: React.js, Angular, Vue.js, HTML/CSS, TypeScript
• Backend: Node.js, Python, Java, Express.js, RESTful APIs
• Cloud & DevOps: AWS (Lambda, DynamoDB, S3, API Gateway, CloudFormation), Amazon Connect (Contact Flows, Lex Bots, CCP Integration), CI/CD (CodePipeline, Jenkins)
• Databases: PostgreSQL, MongoDB, MySQL, DynamoDB
• Tools: Git, Docker, Kubernetes, CloudWatch, CloudTrail

Amazon Connect Experience or Contact Centre Solution

• Customized Contact Control Panel (CCP) for tailored UI experiences
• Integrated Amazon Connect with CRM platforms and third-party APIs
• Developed serverless applications to manage call routing, analytics, and post-call workflows
• Created and optimized Contact Flows using AWS Lambda, Lex, and S3
• Implemented real-time dashboards for call center metrics using AWS and frontend frameworks

Project Highlights:

• Built an AI-powered customer support platform integrating Amazon Connect + AWS Lex + Lambda, reducing average handling time by 35%
• Designed a custom agent dashboard for a large enterprise client using React + Amazon Connect Streams API