Collections Officer

Job Description & Requirement

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all debt collection and management activities through telephone collections and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

· Responsible for all debt collection and management activities through telephone collections, initiation of house visits and other appropriate actions

· Negotiate, manage, and ensure acceptable number of calls per day

· Apply negotiation tactics to ensure successful collection of debts

· Recommend and initiate appropriate course of action on any errant cases

· Update the collection system immediately on all collection activities undertaken for cases assigned

· Generate reminders

· Any other matters assigned

What you’ll need to bring to the party

· A passion for driving corporate activities to achieve debt collection and management targets

· The ability to consistently deliver great results

· The ability to build strong and productive relationships, internally and externally

· The ability to communicate effectively in English

More about you

· Fluent in English and Mandarin spoken and written

· Experience in a collection role

· Ability to consistently demonstrate deep personal drive and accountability for great performance and results delivery

· Be outcome and target focused

· Ensuring maximum contribution to a positive working culture