- Assistant Application Engineer
- Location: Kallang Avenue, Aperia Tower [Nearest MRT: Bendemeer]
- Working Day: 5 Days (Mon - Fri) Overtime is required.
- Working Hour: 8.15am - 5.30pm
- Salary : Up to $3000 [ Attractive monthly incentives based on performance is provided (Up to $800 monthly)]
Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.
TAN LEE XIAN Reg No: R24123487
The Supreme HR Advisory Pte Ltd EA No: 14C7279
Job Summary
Provide information concerning products, applications, and problem diagnosis to sales representatives and customers, accurately. Conduct product application testing and troubleshooting on customers’ applications.
Job Scope
- Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
- Analyze and troubleshoot customer issues via phone/email as well as on-site.
- Conduct product application testing for sales reps and customers.
- Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.
- Conduct post sales application training to customers.
- Create and update manuals for post sales application training for customers.
- May assist sales reps with on-site presentations to customers, as needed
- Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
- Understand and observe company / department policies and procedures
- Other duties or projects, as assigned
Requirement
- Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer)
- Ability to organize and prioritize tasks, activities, and projects for timely completion
- Active listening skill
- Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
- Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
- Ability to communicate complex ideas in a simplified fashion
- High degree of service orientation to actively look for ways to help people
- Familiar with Logic control, Microsoft Excel skills.
- Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
- Familiar with HMI programming
Good to have
- Experience with sensors and actuators (e.g. DC motors, encoders, relays, & solenoids), Stepper/Servo Motor
- Knowledge of Database Language (SQL/MySQL)
- Knowledge of C#/Java/Python